Download Information
The following releases link to PDF files which may be viewed using Adobe® Acrobat® Reader. You can click each PDF to view within your browser, but we recommend first right-clicking and saving to your desktop, then opening with Adobe® Acrobat® Reader.
Retention Newsletters
2008
Winter
2005
Fall
Articles By Us As Seen In...
"Retention University 101 - The Basics to Your Marketing-Retention Plan"
"Retention University 301 - Execution"
"Retention University 401 - Teamwork"
"Retention University 501 - Other People's Money"
"Professional Development for growth-minded Service Managers"
"Customer Retention and Loyalty"
Articles About Us As Seen In...
"Racking Up Points..." by Jennifer Saranow and Ron Leiber
"Local Entreprenur Gives The Gift That Gives Back"
"Tags Retain Customers" by Eric Morath
"Ringing In Customers" by Kerry Pipes
"It's The Simple Things" by Kevin McGee
"Loyalty Clubs Help Dealers Retain Customers" by Kevin McGee
Additional Information
If you are with the media and would like additional information, please contact: Gina Klokeid or Andrew Wolfe at (866) GET.IDEAS or send us an e-mail.